Return policy
El Kenzz for E‑Commerce allows you to return purchased products within 14 days from the purchase date, as long as the product is in its original condition. You can also return a product within 30 days in case of manufacturing defects or damage.
The return process usually takes between 2–6 days depending on your address and governorate. The product will be inspected by the seller or the Kenzz warehouse, and your money will be refunded within one additional week at most. The refund is processed via electronic wallets (Vodafone Cash, Etisalat Cash, Orange Cash, bank wallets) or bank transfer.
Exchange policy
You can request an exchange within 14 days if the product is in its original condition, or within 30 days from the purchase date in case of manufacturing defects or damage.